Lit Alerts is a data company with a sharp focus on customer satisfaction. We want to be our customers’ best partner. Something we promise our customers is fast, efficient support. Looking at the first 7 months this year here is how we’re delivering on that promise.
**Time Period: Jan 1, 2025 – Jul 30, 2025**
Median First Response Time: 5 mins 32 secs
Median Time to Close: 10 hrs 47 mins
Jan 2025 Median First Response Time: 8 mins 34 secs
Jul 2025 Median First Response Time: 5 mins 19 secs
Jan 2025 Time To Close: 1 day 11 hrs
Jul 2025 Time To Close: 15 hrs 48 mins
While we’re pleased with these results, we plan to continue our optimizations and drop these times even further. We’ve only just started to incorporate automations and AI into our customer support strategy with much more planned in the future.
Customer support is a differentiator worth investing in. We use a combination of Intercom, Zapier, Slack and GitHub to power our customer support.
Those weekend response times are dragging down our average!
